Shipping and Return Policy

1. Products and Services Covered

This policy applies to:

• Physical products (books, merchandise, wellness items, branded materials)
• Digital products (courses, downloads, workbooks, videos, audio content)
• Coaching programs, memberships, and online communities
• Workshops, events, and educational services

2. Shipping Policy (Physical Products)

Order Processing

• Orders are typically processed within 3–7 business days, excluding weekends and holidays
• Processing times may vary during promotions, holidays, or high-volume periods

Shipping Methods and Delivery

• Shipping times vary based on destination and carrier
• Estimated delivery times are not guaranteed
• We are not responsible for delays caused by shipping carriers, weather conditions, or customs processing

Shipping Accuracy

• Customers are responsible for providing accurate and complete shipping information
• We are not responsible for packages delayed, lost, or returned due to incorrect addresses

Lost or Delayed Packages

Once an order has been shipped, responsibility transfers to the carrier. If a package is delayed or lost, we will assist in filing a claim but cannot guarantee replacement or refund.

3. Returns & Refunds (Physical Products Only)

Eligibility for Returns

• Returns are accepted within 14 days of confirmed delivery
• Items must be unused, unopened, and in original packaging
• Proof of purchase is required

Non-Returnable Physical Items

• Used or opened products
• Items damaged due to misuse or normal wear
• Sale, clearance, or promotional items (unless otherwise stated)

Return Process

To initiate a return, please contact us at:

Include:

• Order number
• Item(s) being returned
• Reason for return

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refund Processing

• Approved refunds will be issued to the original payment method
• Refunds may take 5–10 business days to process after inspection
• Original shipping fees are non-refundable

4. Damaged or Incorrect Items

If you receive a damaged or incorrect physical item, please notify us within 7 days of delivery.

Please include:

• Order number
• Description of the issue
• Clear photos of the item and packaging

We will work to resolve the issue through replacement or refund at our discretion.

5. Digital Products (Final Sale – Non-Refundable)

Digital Products Include:

• Online courses
• Downloadable PDFs, workbooks, guides, or templates
• Audio and video content
• Digital memberships and community access

All digital products are non-refundable.

Due to the immediate access and downloadable nature of digital products, all sales are final once access is granted.

6. Services, Programs, Memberships & Events

• Coaching programs, memberships, workshops, and events may have separate cancellation or rescheduling policies
• Missed appointments, late cancellations, or no-shows may result in forfeited fees
• Access to programs or memberships may be time-limited as stated at purchase

Specific policies will be communicated at the time of booking or enrollment.

7. Chargebacks and Disputes

Initiating a chargeback without first contacting us may result in:

• Immediate suspension or termination of access to digital content or services
• Permanent account restriction

We encourage customers to contact us directly to resolve concerns.

8. Policy Updates

We reserve the right to update or modify this Shipping and Return Policy at any time. Changes will be effective immediately upon posting to our website.